Dialyn Joins Zenless Zone Zero: Meet the Physical Stun Agent from Krampus Compliance Authority

When I first stepped back into New Eridu this week, I didn’t expect to find the streets buzzing about a customer service agent with a smile that could freeze a Hollow. But here we are—HoYoverse has officially released Dialyn, a brand-new Physical Stun agent attached to one of the most intimidating factions in the entire TOPS alliance: the Krampus Compliance Authority. As a long-time Proxy, I’ve already pulled her, and let me tell you, she’s every bit as unnervingly charming as her teaser suggested.

Dialyn didn’t just appear out of nowhere. She was first teased during the Version 2.3 special program, “Memories of Dreams Bygone,” but at that time we only caught glimpses of her silhouette and that famous quote: “A complaint? Hey, don’t get too worked up.” It was enough to send theory-crafters into a frenzy. Now, with her full Agent Record live in the game, we finally see the complete picture. She’s a willowy figure in a crisp uniform, her expression hovering somewhere between courteous and condescending, and her weapon—a sleek baton that doubles as a disciplinary tool—makes it painfully clear she isn’t just there to take notes.

What really sets Dialyn apart, however, is the shadow she walks in. She belongs to the Krampus Compliance Authority, a freshly introduced faction under the TOPS umbrella. Most TOPS groups—think Belobog Heavy Industries or Victoria Housekeeping—build their reputations on innovation, profit, or public service. Krampus does none of that. Their mandate is punishment and correction. In the sprawling corporate web of New Eridu, when a company oversteps moral boundaries, violates the alliance’s unwritten rules, or simply needs a “behavioral reminder,” it’s Krampus that pays a visit. The name itself is a deliberate nod to central European folklore: Krampus was the horned, chain-rattling counterpart to Saint Nicholas, the one who didn’t reward well-behaved children but dragged the naughty ones off into the dark. That folklore parallel isn’t subtle. Krampus agents, Dialyn included, are the enforcers who ensure everyone inside TOPS stays in line—often through methods that would make a seasoned Hollow Raider flinch.

We’ve already encountered one representative of this faction before: Zhao, an agent whose mere presence was described as a “disaster” by those inside the alliance. If Dialyn’s introduction is any indication, Zhao might have been the warmup act. Her tone is sweet, almost saccharine, but the subtext is all steel. “Offering special services to calm you down,” her record says. The hairs on my neck stood up just reading that.

From a combat standpoint, Dialyn is an absolute powerhouse for any team that relies on stunning high-priority targets quickly. She’s classified as a Physical Stun agent, which means her kit is explicitly designed to shred enemy toughness bars and trigger chain attacks more frequently. Physical in Zenless Zone Zero also brings the Assault anomaly, which can add a burst of flinch damage on top of her stun buildup—making her a flexible off-field disruptor as well. Her basic attack combo uses swift baton strikes that accumulate “Compliance Stacks” on enemies; once those stacks peak, her EX Special Attack consumes them to deliver a jaw-dropping amount of daze, often instantly breaking through even elite enemy shields. I’ve tested her in Shiyu Defense and Hollow Zero with a classic stun-window team pairing her alongside Anby and Nicole, and the synergy is disgusting—enemies rarely get a move off before they’re chain-attacked into oblivion.

What’s also worth noting is how well her playstyle mirrors her lore. Every animation carries an air of condescending correction. Her dodge counter includes a sharp rap on the ground that feels more like a teacher shushing a student than a martial maneuver. Her Ultimate has her straightening her gloves and unleashing a flurry of strikes that end with a final, decisive blow accompanied by the sound of a stamp sealing a document. It’s all delightfully thematic. HoYoverse has consistently proven that even the driest, most bureaucratic corners of New Eridu can hide a monstrous truth, and Dialyn embodies that philosophy flawlessly.

Her arrival also opens up narrative speculation for future story chapters. With Krampus now formally on the board, we might finally learn more about the inner workings of TOPS and the darker compromises that keep the alliance together. Rumor has it that a future patch will introduce a Krampus-themed commission chain where Proxies must cooperate with Dialyn to investigate a rogue subsidiary experimenting on Ethereal corruption—if true, that storyline could finally pull the curtain back on exactly how far the Compliance Authority’s jurisdiction extends. For now, though, all we have to go on are her voice lines and the chilling politeness of her lobby pose.

I also have to give a shoutout to the character design team. The contrast between Dialyn’s soft, pastel-accented uniform and the cold gleam of her baton is perfect. Her hair, done up in an austere bun, and those piercing eyes that seem to register every infraction before it happens, make her stand out even in a roster filled with visually striking agents. It’s rare to see a character so completely committed to the concept of “office disciplinarian turned terror.” Even her idle animation—rearranging files on a clipboard while humming a nursery-rhyme tune—manages to be both adorable and slightly menacing.

If you’re looking to add Dialyn to your squad, she’s currently available on the dedicated “Corrective Measures” banner until the end of the month. I highly recommend pulling for her if you need a top-tier stun unit, or if you simply want to inject a little terrifying compliance into your daily commissions. Just remember, when she asks if you have a complaint, the only correct answer is to smile back and say “No, ma’am.”

With Dialyn, the Krampus Compliance Authority makes a statement that’s impossible to ignore: in the world of TOPS, politeness is just the velvet glove over an iron fist. As we venture deeper into 2026 and new story arcs unfold, I have a feeling this won’t be the last time we see a Krampus agent step out of the shadows—and honestly, I can’t wait to see who’s next on their naughty list.